Fixed Line Voice
Hosted Call & Contact Centre
Let us help you connect with your customers via inbound and outbound calling, IVR, scripting, intelligent routing, WhatsApp and more.
Omni-channel
Choose either a full omni-channel hosted contact centre or a voice-only hosted call centre solution.
Caters for your business requirements
Select one or more of the contact centre modules (inbound and outbound calling, IVR, scripting, intelligent routing, social media modules including WhatsApp and more)
Cloud-managed
Offers software, hardware and licenses to help manage your physical call centre from the cloud
What is Hosted Call & Contact Centre?
Our Hosted Call Centre and Contact Centre offering is aimed at businesses of all sizes.
The Hosted Contact Centre solution is a fully modular contact centre service.
Both solutions are offered on an OPEX costing model which means limited CAPEX investment.
The advanced desktop applications enable remote working for all agent types.
Why get a Hosted Call & Contact Centre?
Hassle-free setup
Just choose the modules that you need and we’ll soon have your call centre service up and running.
Hassle-free setup
Save money on setup, maintenance, technical expenses as well as hardware and software costs.
High reliability
Built on our next-generation access fibre network, the solution guarantees high reliability and availability levels.
Exceptionally easy to manage
A user-friendly interface lets you configure your call centre processes without the need to employ expensive technical resources.